The Urban Institute has released the last two guides in its six-guide series on Outcome Management for Nonprofit Organizations: Analyzing Outcome Information and Using Outcome Information.
The premise of the series is that tracking the results of services regularly will provide nonprofit organizations with basic information to help them become learning organizations that continuously strive to improve their services to their customers and communities.
The guides (all six of them) are available in PDF format at www.uipress.org.
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